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New Customer Portal and Help Desk - User Voice

New Customer Portal and Help Desk – User Voice

April 12, 2012  |  Blog

Today, we upgraded our client portal and help desk to User Voice.  The old client portal was getting heavily spammed and was overpriced especially when we saw the sleek look of User Voice and it’s huge list of features.  I also really like that the sign-in is compatible with Facebook, Gmail, and a few other APIs. That way you don’t have to worry about creating your own login just for our website.

 

Instant Answers WidgetGather feedback and support issues directly on your website.Get up to 40% less support tickets - more infoYesYesYesYes
Frictionless FeedbackPeople can give feedback with only a name & email (or anonymously). No sign-up required.YesYesYesYes
Available in your languageUserVoice is available in over 30 languages. Fantastico!YesYesYesYes
Knowledge BaseEasily searchable with the ability to embed rich media in articles.Get up to 40% less support tickets - more infoYesYesYesYes
Canned ResponsesEmbed knowledge base articles into support requests to answer common questions.YesYesYesYes
Custom RulesComplete control over how your support tickets are handled and routed.YesYesYesYes
Custom logo & colors

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