Today, we upgraded our client portal and help desk to User Voice. The old client portal was getting heavily spammed and was overpriced especially when we saw the sleek look of User Voice and it’s huge list of features. I also really like that the sign-in is compatible with Facebook, Gmail, and a few other APIs. That way you don’t have to worry about creating your own login just for our website.
| Instant Answers WidgetGather feedback and support issues directly on your website.Get up to 40% less support tickets - more info |  | | | |
| Frictionless FeedbackPeople can give feedback with only a name & email (or anonymously). No sign-up required. | | | | |
| Available in your languageUserVoice is available in over 30 languages. Fantastico! | | | | |
| Knowledge BaseEasily searchable with the ability to embed rich media in articles.Get up to 40% less support tickets - more info | | | | |
| Canned ResponsesEmbed knowledge base articles into support requests to answer common questions. | | | | |
| Custom RulesComplete control over how your support tickets are handled and routed. | | | | |
| Custom logo & colors |